Tier 3 Subject Matter Expert (SME)
- Clearance: TS/SCI
- Certification: Comptia Security +
- Location: Ft Meade, MD
- Work Schedule: 100% Onsite
RMantras is seeking an experienced Subject Matter Expert (SME) to provide Tier 3 sustainment support to a mission critical IP voice transport network in Fort Meade, MD. The position requires extensive experience designing, implementing, and maintaining complex networks with a focus on security, high availability, and performance. The SME will work closely with operations, management, and customer stakeholders to ensure the network is both secure and functioning optimally.
Primary Responsibilities:
- Provide design, implementation, testing, and maintenance support for a complex enterprise network using industry best practices.
- Resolve escalated network and security support issues.
- Independently conduct network assessments, identify possible vulnerabilities, and recommend/develop solutions to problems found.
- Lead development of network documentation, diagrams, and standard operating procedures. This includes creating and maintaining Engineering Implementation Plans (EIPs).
- Support Continuous Service Improvements (CSI).
- Active participation in Root Cause Analysis for Problem Management activities.
- Work with cross-functional teams to plan and execute network upgrades, migrations, and deployments.
- Manage vendor relationships, including engagement on Incident Support activities and ensure timely delivery of program deliverables.
- Monitoring, capacity planning, backup, and recovery of network equipment
- Keep up with technology trends. Evaluate and recommend new technologies, tactics, and tools to improve service delivery.
- Mentor and coach junior engineers, including providing training and support as required.
Core Qualifications:
- Bachelor’s degree and 8 – 12 years of prior relevant experience or Masters with 6 – 10 years of prior relevant experience. Specific years of related work experience may be substituted for a degree at the Hiring Manager’s discretion.
- Ability to work in a team environment with excellent communications and interpersonal skills.
- Active DoD clearance at the Top-Secret level with SCI eligibility
- Security+ Certification or other DOD 8570 IAT Lvl II Certification within a certain timeframe after starting if not starting with one when hired.
- Extensive knowledge of defense-in-depth principles, Network and Security architecture, network topology, IT device integrity, and common security elements.
- 10+ years’ experience engineering and troubleshooting networks, including extensive routing and switching experience such as one or more of the following: MPLS, VPNs, routing protocols i.e. BGP, OSPF, IS-IS, switching protocols i.e. Spanning Tree Protocol, VLANs, LLDP, VoIP, Multicast protocols and emerging network technologies.
- Strong understanding and in-depth knowledge of IP network/subnet addressing.
Experienced and adept at developing and maintaining technical documents, analyses, and reports. - Experience developing and presenting technical information to senior customer management, customer stakeholders, and company management.
- Ability to travel up to 10% including OCONUS potential travel.
Preferred Qualifications:
- Experience with Juniper route, switch and security appliances. (MX, EX, SRX)
- Experience with Session Initiation Protocol (SIP) implementation and design concepts.
- Experience with Ribbon Session Border Controllers (SBC)
- Experience with SolarWinds configuration and maintenance.
- Experience with change, configuration and performance management NetOps concepts.
- IAT Level III Certification (i.e. CISSP or equivalent).
For more information please Contact Us Or send an email to HR@rmantras.com
