Network Controller
- Location: Scott AFB, IL
- Work Schedule: 100% onsite
- Clearance: Active Secret security clearance
- Certification: Security+ CE
Our Network Operations Center (NOC) team provides 24×7 global DoD information network (DoDIN) operations and incident management support.
PRIMARY RESPONSIBILITIES:
- Create and update tickets utilizing Remedy.
- Monitor network events and element management failures in real-time on a 24x7x365 basis.
- Incident Correlation and Fault Analysis:
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- Proactively analyze alarms
- provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information
- identifying the fault condition and its impacts
- isolating root causes
- coordinating correction of fault situations regardless of the fault in the infrastructure
- Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location of incidents
- Incident Analysis (Fault Isolation):
- Support the fault isolation process
- diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs
- identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities.
- Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment
- Support all customers to include providing global situational awareness support.
- Fault Correction:
- Correct/replace faulty network elements, coordinating with other service providers as necessary.
- Verify that service has been restored upon resolution of all customer-initiated tickets
- Network/Service Restoration:
- Restore networks and service to full operation
- Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.
- Identify failures that are attributable to a different causes and impacts
- Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.
- Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support
- Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined
- Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
- Demonstrate general knowledge of training, standard operating procedures, and tools within O&M
- Effectively communicates with the O&M team and the customer.
- Works directly with Shift lead and O&M leadership for guidance
- Demonstrate proficiency in functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.
BASIC QUALIFICATIONS:
- High school and 1-3 years of experience.
- Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
- Ability to work in a 24/7 operation.
- Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
- Expertise in two or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
- General understanding of network topologies, both transport and IP.
- Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.
For more information please Contact Us Or send an email to HR@rmantras.com
