Junior VoIP & Unified Communications Specialist
- Location: Scott Air Force Base, IL
- Work Schedule: 100% Onsite. 24/7 operation
- Clearance: DoD Secret
- Certification: DoD 8570, IAT Level II – SEC+
- Education: High School Diploma and 1-3 yrs of relevant technical experience.
Job Responsibilities:
• Conduct network and telecommunications system incident investigation.
• Monitor DoD-wide voice/video support hardware and services (legacy and current offerings): Voice telephony switching on Unclassified and Classified networks, mobile flyaway kits, Voice Internet Service Provider (VISP), and Video Teleconferencing (VTC) systems.
• Maintain, troubleshoot, document and repair network devices to include phone systems, call managers, VTC’s, network infrastructure and trunk circuits.
• Analyze network and telecommunications alarms and identify potential issues/solutions.
• Identify and recommend simple solutions for smooth continuing operation of the DISN network as capacity needs change.
• Works under limited direct supervision.
Minimum Qualifications:
• Knowledge surrounding one or more of the following: TDM telephone switches, VoIP, Call Manager, VTC systems
• Competency in at least one of the following devices/vendors: CISCO, Juniper, Nortel, ACME Packet, Oracle, Session Boarder Controllers (SBC), H.323 endpoints, Routers, Switches, PRI’s, SBC, Video Gatekeepers, Network Monitoring Systems, and cryptography operation/configuration
• Ability to perform troubleshooting, configuration, and restoration of services across multiple platforms.
• General understanding of IP network topologies.
• High School Diploma and 1-3 yrs of relevant technical experience.
• Must hold Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) prior to start date.
• Ability to participate in a 24/7 shift work environment, to include working nights and weekends.
• Must have an active, in-scope US Secret Government issued security clearance, with the eligibility to obtain a Top Secret/SCI clearance upon offer award.
• Due to the nature of the work and contract requirements, US Citizenship is required.
Desired Qualifications
• Technical Control Facility experience.
• Ticketing systems experience is a plus.
• Network+, CCNA, JNCIA, and similar/relevant certifications are also desirable.
• Customer service experience.
• Associates or Bachelor’s degree desirable.
If you want to apply for this job please Contact Us Or send an email to HR@rmantras.com
