Voice Systems and Services Specialist
- Location: Hill AFB, Ogden, UT
- Potential for Telework: No
- Clearance: Secret
Job Responsibilities:
- Conduct network and telecommunications system incident investigation.
- Monitor DoD-wide voice/video support hardware and services (legacy and current offerings): Voice telephony switching on Unclassified and Classified networks, mobile flyaway kits, Voice Internet Service Provider (VISP), and Video Teleconferencing (VTC) systems.
- Maintain, troubleshoot, document and repair network devices to include phone systems, call managers, VTC’s, network infrastructure and trunk circuits.
- Analyze network and telecommunications alarms and identify potential issues/solutions.
- Identify and recommend solutions for smooth continuing operation of the DISN network as capacity needs change.
Minimum Qualifications:
- Proficiency in one or more of the following: TDM telephone switches, VoIP, Call Manager, VTC systems
- Competency in one or more of the following devices/vendors: CISCO, Juniper, Nortel, ACME Packet, Oracle, Palo Alto, Session Boarder Controllers (SBC), H.323 endpoints.
- Ability to perform troubleshooting, configuration, and restoration of services across multiple platforms.
- General understanding of IP and transport network topologies.
- High School Diploma and 2-4 yrs of relevant technical experience.
- Must hold Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) prior to start date.
- Ability to participate in a 24/7 shift work environment, to include working nights and weekends.
- Must have an active, in-scope US Secret Government issued security clearance, with the eligibility to obtain a Top Secret/SCI clearance upon offer award.
- Due to the nature of the work and contract requirements, US Citizenship is required.
Desired Qualifications
- Knowledge surrounding one or more of the following: Routers, Switches, PRI’s, SBC, Video Gatekeeper, and cryptography operation/configuration
- Understanding of Session Initiated Protocol (SIP) messaging
- Technical Control Facility experience.
- Ticketing systems experience is a plus.
- Network+, CCNA, JNCIA, and similar/relevant certifications are also desirable.
- Customer service experience.
- Associates or Bachelor’s degree desirable.
For more information please Contact Us Or send an email to HR@rmantras.com
